DOLVO - Website Policies & Terms (Services Only)

Website: dolvo.ie

Company: DOLVO LIMITED
Address: SUITE 11280 26/27 UPPER PEMBROKE STREET | DUBLIN, D02 X361 | Ireland
Email: info@dolvo.ie | CRO: 804250 | VAT: IE4544113LH
These documents are templates drafted for Ireland/EEA (GDPR + ePrivacy/cookies). They must be checked and tailored to your exact services, app flows, and technical implementation before publishing.

1) Privacy Policy (Website + App) - Ireland/EEA GDPR

This Privacy Policy explains how DOLVO LIMITED ("DOLVO", "we", "us") collects and uses personal data when you use our website (dolvo.ie) and our mobile application and related services (together, the "Services").

1. Controller

Controller: DOLVO LIMITED
Address: SUITE 11280 26/27 UPPER PEMBROKE STREET
DUBLIN, D02 X361
Ireland
Email: info@dolvo.ie
CRO: 804250
VAT: IE4544113LH

2. Personal data we collect

Depending on how you use the Services, we may collect:

  • Identity & contact data (e.g., name, email, phone number).
  • Account data (e.g., login credentials, settings, preferences).
  • Customer support communications (messages, attachments you provide).
  • Service delivery data (information you submit to receive the service, service usage history).
  • Transaction and billing data (purchase history, invoices/receipts).
  • Payment data: payments may be processed via Stripe and/or PayPal. We may store limited payment-related identifiers and transaction references.
  • If you save a payment card in the mobile app, we may store full payment card details in the app environment to enable payments and/or future transactions (high-risk; ensure appropriate security and compliance such as PCI DSS).
  • Technical and device data (IP address, device identifiers, OS/browser, diagnostic/log data).
  • Usage and analytics data (pages/screens viewed, events, approximate location derived from IP).
  • Cookie and similar technology data (cookie IDs, consent status).

3. How we use data and lawful bases

We process personal data for the purposes below, relying on the following lawful bases under GDPR:

  • Provide the Services and perform our contract with you (Art. 6(1)(b)) - account creation, service provision, customer support.
  • Payments and billing (Art. 6(1)(b) and/or Art. 6(1)(c)) - processing payments, invoicing, accounting and tax compliance.
  • Security and fraud prevention (Art. 6(1)(f)) - protecting accounts, preventing abuse, maintaining logs.
  • Analytics and product improvement - consent where required for cookies/SDKs (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)) where permitted and implemented appropriately.
  • Legal obligations (Art. 6(1)(c)) - responding to lawful requests, maintaining required records.

4. Cookies, analytics, and advertising

Our website uses a cookie banner and preference controls.

We use:

  • Google Analytics (analytics cookies/identifiers) to understand website usage (subject to consent where required).
  • Meta Pixel (marketing/advertising cookies/identifiers) for advertising measurement and retargeting (subject to consent where required).
  • Stripe/PayPal components may set cookies or similar identifiers that are necessary for payment processing and fraud prevention.
  • A chat widget may set cookies/identifiers to enable live chat and support functionality.

For full details, see the Cookie Policy.

5. Sharing of personal data

We may share personal data with:

  • Infrastructure providers (hosting, security, email delivery).
  • Analytics and advertising providers: Google Analytics and Meta Pixel (where enabled and, where required, with consent).
  • Payment processors: Stripe and/or PayPal (to process payments and prevent fraud).
  • Customer support providers, including our chat widget provider (if used).
  • Professional advisers (legal, accounting).
  • Authorities where required by law.

6. International transfers

Some providers may process data outside the EEA. Where this happens, we use appropriate safeguards required by GDPR (e.g., contractual protections such as Standard Contractual Clauses) and assess additional measures as needed.

7. Retention

We keep personal data only as long as necessary for the purposes described above. Typical retention periods include:

  • Account data: while the account is active and for a reasonable period after closure for security/audit.
  • Support communications: typically 12–24 months.
  • Billing and transaction records: typically 6–7 years (for accounting/tax compliance).
  • Saved payment card data (if applicable): until you remove it, plus any legally required retention of transaction records.
  • Security logs: typically 30–180 days.

8. Security

We implement appropriate technical and organisational measures to protect personal data.

If full payment card details are stored in the app environment, you should ensure your design, storage, transmission, and access controls meet all relevant security and compliance requirements (including PCI DSS where applicable).

9. Your rights

You may have the right to request access, correction, deletion, restriction, portability, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact us at info@dolvo.ie.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

10. Updates

We may update this Privacy Policy from time to time by posting an updated version with a new effective date.

3) Website Terms of Use - dolvo.ie

These Terms of Use govern your access to and use of dolvo.ie.

1. About us

DOLVO LIMITED
SUITE 11280 26/27 UPPER PEMBROKE STREET
DUBLIN, D02 X361
Ireland
Email: info@dolvo.ie
CRO: 804250 | VAT: IE4544113LH

2. Acceptable use

You agree not to:

  • use the website unlawfully or in a way that infringes others’ rights;
  • attempt to gain unauthorised access to systems or data;
  • introduce malware or perform disruptive actions (e.g., attacks, excessive automated requests);
  • misuse forms, chat, or contact channels.

3. Intellectual property

All website content and branding are owned by or licensed to DOLVO LIMITED and protected by applicable law. You may access and use the website for personal and internal business use only, unless we agree otherwise.

4. Disclaimer

The website is provided “as is”. We do not guarantee it will be uninterrupted or error-free.

5. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website. Nothing excludes liability that cannot be excluded under Irish law.

6. Third-party links

We may link to third-party websites. We are not responsible for their content or policies.

7. Governing law

These Terms are governed by Irish law and the courts of Ireland have jurisdiction, subject to any mandatory consumer protections.

4) Terms of Service (Services Only)

These Terms of Service apply to the services provided by DOLVO LIMITED through dolvo.ie and our mobile application (the “Services”).

1. The services

We provide services only (no physical goods). Details, pricing, and availability of services are described in the Services interface and/or on the website.

2. Accounts

You may need an account to use certain features. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

3. Fees and payment

If the Services are paid, fees will be shown before you purchase. Payments may be processed by Stripe and/or PayPal.

If the mobile app supports saving a card for future payments, you are responsible for keeping that information accurate and you can remove saved payment details through the app settings (if available).

4. Subscriptions (if applicable)

If you purchase a subscription, it may renew automatically unless cancelled. The renewal terms, billing frequency, and cancellation instructions will be presented at purchase and/or in your account settings.

5. Service delivery

We will provide the services as described at the time of purchase or as otherwise agreed with you. See the Service Delivery Policy for operational details.

6. Acceptable use

You must not misuse the Services, including attempting to interfere with security, reverse engineer where prohibited, or use the Services for unlawful purposes.

7. Suspension and termination

We may suspend or terminate access to the Services if you materially breach these terms, misuse the Services, or where required for security or legal reasons.

8. Liability

Nothing in these Terms limits liability that cannot be limited under applicable law. Otherwise, our liability is limited to the maximum extent permitted by law.

9. Governing law

These Terms are governed by Irish law and the courts of Ireland have jurisdiction, subject to any mandatory consumer protections.

5) Refunds & Cancellation Policy (Services)

This policy explains cancellations and refunds for services purchased from DOLVO LIMITED.

1. Consumer right to cancel (where applicable)

If you are a consumer in the EEA, you may have a legal right to cancel certain distance contracts within 14 days.

Important: For services, your cancellation right may be affected if you request that the service starts during the 14-day cancellation period. If the service is fully performed within that period with your prior express request/acknowledgement, you may lose the right to cancel. If the service has started but is not fully performed, you may be required to pay for the portion provided.

2. How to request a cancellation/refund

To request cancellation or a refund, contact us at info@dolvo.ie and include your account email and transaction reference (and any relevant details).

3. Refund method and timing

Approved refunds are generally issued to the original payment method. Refund timing depends on the payment provider (e.g., Stripe/PayPal) and your bank.

4. Non-refundable situations

Refunds may be refused where permitted by law, including where services have been fully delivered/performed, or where access to a service has been substantially used, except where required by applicable consumer law.

6) Service Delivery Policy

This policy explains how our services are delivered/provided.

1. Delivery method

Services are provided digitally through the website and/or mobile app, or as otherwise described at the time of purchase.

2. Provisioning timelines

Where applicable, access is typically granted immediately after payment confirmation. In some cases, activation may take up to [X] business hours/days.

3. Requirements

You are responsible for having a compatible device, internet connection, and any required third-party accounts to access the Services.

4. Support

For service delivery issues, contact info@dolvo.ie and provide your account email and any relevant screenshots or error messages.